Frequently Asked Questions


Do you offer quilting services?

No we do not.  Please do not send your quilting fabric or projects for a quote.  There is no seamstress or commissioned quilter on staff.

Do you have a physical location for shoppers?

This an online store with a warehouse and distribution facility of quilting fabrics and notions. We do not have a traditional brick and mortar store. But you can still get in on the action. We do lots on social media so you can keep in touch with us. If there is anything we can do to make your experience shopping at our store better - let us know.

Can I pickup my order?

Unfortunately, we are not able to offer a pickup location at this moment, however, if this will change in the future - we will let you know.

Can I drop by your warehouse and shop?

Unfortunately no, our warehouse is not open to the public. If you want insider access to check out our Facebook for behind the scenes action.


Shipping & Returns

Where is my order?

Unless it's pre-order, it's probably on the way! All our shipments include a tracking number, so please check your email and click on tracking link inside shipping confirmation that we sent you. If it appears that it has been delivered and you have not received the shipment, please contact your local post office.
 

What is your Return Policy?

We offer a 100% no-hassle 30-day return policy on most orders, except Digital Instant Downloads. Refunds will be given once the items have been received. All returned items must be in original packaging, unused and 100% smoke-free. Items not meeting one or more of this criteria will not be refunded.



Do you ship internationally?

No


Do you charge State Sales Tax?


As a company based in Texas, US - yes, we have to.


Can I change or cancel my Order?


A digital download CANNOT be cancelled.


Orders are usually filled quickly , which may limit the ability to edit items in your order or prevent a package from shipping. If you need to make changes or cancel your order, please contact us immediately, and we’ll do our best to address your concern.


Can I View my past orders?

Yes. You can create an account to the same email, as orders that you previously made, and after logging-in - they all will be there. Alternatively you can search your mailbox for a keyword "QES" and all your orders should be there as well.


Can I use a coupon code?


You can enter coupon code during the checkout, in a box labelled: "Enter code".